Privacy Policy
Effective Date: 1st June 2025
At Numoss, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website (numoss.co) or purchase our products.
1. Who We Are
Numoss Ltd (“Numoss”, “we”, “our”, “us”) is a supplements and wellness brand based in the UK. We are the data controller responsible for your personal data.
2. Information We Collect
We may collect the following information when you interact with our website or make a purchase:
-
Personal details: Name, billing address, shipping address, email address, phone number.
-
Payment information: Processed securely by our payment providers; we do not store full payment card details.
-
Order history: Details of the products you’ve purchased from us.
-
Website usage data: IP address, browser type, device type, pages visited, time spent, cookies.
-
Marketing preferences: Your consent choices for email or SMS marketing.
3. How We Use Your Information
We process your personal data for the following purposes:
-
To fulfil your orders and deliver your purchases.
-
To manage payments and refunds.
-
To communicate with you about your orders or queries.
-
To send you marketing communications (if you have opted in).
-
To improve our website, services, and customer experience.
-
To comply with legal obligations.
4. Legal Basis for Processing
We will only process your personal data where we have a legal basis to do so under UK GDPR, including:
-
Contract: Processing your orders and delivering products.
-
Consent: Sending marketing communications.
-
Legal obligation: Keeping transaction records.
-
Legitimate interests: Improving our services and preventing fraud.
5. Sharing Your Information
We may share your personal data with:
-
Payment service providers (for secure payments).
-
Delivery and courier services (to fulfil your order).
-
IT and website service providers (for hosting and analytics).
-
Professional advisers (legal, financial, or compliance).
-
Regulators and law enforcement (where required).
We never sell your personal data.
6. International Data Transfers
While we currently only ship within the UK, some of our service providers may store or process data outside the UK. When this happens, we ensure your information is protected through approved safeguards (e.g. Standard Contractual Clauses).
7. How Long We Keep Your Information
We keep your data only for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements.
8. Your Rights
Under UK data protection laws, you have the right to:
-
Access the personal data we hold about you.
-
Request correction of your personal data.
-
Request erasure of your personal data.
-
Object to processing or request restrictions.
-
Withdraw consent (for marketing) at any time.
-
Request a copy of your data in a portable format.
To exercise these rights, contact us at hello@numoss.co
9. Cookies
Our website uses cookies to enhance your experience, improve site performance, and deliver relevant marketing. You can adjust your browser settings to block or limit cookies at any time.
10. Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.
11. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
Email: hello@numoss.co
Postal Address: numoss, Highstone Business Centre, Highstone House, 165 High Street, Barnet, EN5 5SU
